Virgin Games is a popular online gaming site that generates many customers, and it’s one of the prevalent sister sites of their parent company, The Gamesys Group. It’s been in their hands since 2013, and ever since then, it has only improved.
New members only, must opt-in. Min £10 deposit & wager. 30-day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.
How to register at Virgin Games
The sign-up process is maybe the simplest one you can find out there. All you have to do is fill out the form with your details such as:
- First Name
- Date of Birth
- Full Address
- Phone Number
After you are done with that, you will also be asked if you have been referred to Virgin Games by someone and, if so, who that account was.
When you are done with the sign-up form you have to do a few other things before you can enjoy the full features of Virgin Games:
- Set a preferable payment method and verify it.
- Verify your details by providing identification documents and utility bills to the ID team.
- Make a minimal first deposit.
- Wait for Virgin Games to activate your account.’
Virgin Games Welcome Offer for
Virgin Games’ welcome bonus is prevalent. They offer either 30 Free Spins on Double Bubble or £50 Free Bingo Tickets. Some significant T&Cs are:
- You have to manually opt-in to the promotion and select one of the two possible rewards.
- The minimal first deposit is £10.
- You have to wager at least £10 in cash on any games.
- The expiration period is thirty days.
- You can use the free Bingo tickets on eligible games except for “Session Bingo.”
Please note that the Virgin Games Promo Codes is not mandatory to avail the welcome offers.
Other Promotions at Virgin Games
Virgin Games offers more than enough promotions, which are updated each week. When a promotion ends, a new one will take its place. The current promotions on offer are:
- Refer A Friend and get £20 bonus – The referee must register, deposit the minimal amount (£10), and wager at least £40 on any games, and of both, you have to select the same currency.
- Super Links Bingo – All customers who purchase Bingo tickets for games that stipulate cash prizes are qualified for this promotion. Super Links games will take place in “The Clubhouse” and “The Suite” rooms every thirty minutes. You can purchase up to sixty tickets per game.
- Winter Blitz Poker Tournaments with prize pools of up to £400 – Every day until March 1st play in a £2 Wild Seat® Blitz game for the opportunity to win tickets for the tournaments.
Virgin Games Best Features
Many online gaming sites have features that make playing easier for customers. Virgin Games offer a lot of exciting features that we will discuss more in the remainder of this article. Such features are mobile alternatives, self-exclusion, and cool off period.
Another feature many customers like is the “Gaming History” tab in the “My Account” menu. It will show you the name of the game, the Transaction ID, the amount wagered, and any amount you won.
Another fantastic feature is the Free Games you can take advantage of each day or week.
Virgin Games Pros and Cons
|Pros (+)||Cons (-)|
|Free Games available every day/week||Open to all customers in the UK and ROI only|
|Chat Room hosts which start chat games with prizes||Limited amount of payment options|
|High-quality games||Long withdrawal periods|
|A free mobile app||Inactivity ban for people who haven’t been active in the last month|
|No transaction fees||A relatively small library of games|
Frequently Asked Questions about Virgin Games
Q: I already confirmed my personal details, but I received an e-mail that I need to do it again, why is that?
A: There are several reasons why you need to confirm your details after your account has been activated, such as:
- If you registered a new payment method, you need to provide proof of ownership.
- If you are withdrawing to a payment method that is different than your deposit method again, you need to provide proof of ownership.
- If the Virgin Games team deems you eligible for a prize or invites you to a game
- To comply with legal obligations or licensing obligations
Q: Can I self-exclude myself, or do I need to close my account?
A: Yes, you can. To find the option follow this path, My Account > Play Responsibly > Self Exclusion. You can set this option for some time between two weeks and five years. You can also set a Cool Off period of up to six weeks. You won’t be able to log in to your account if the Cool Off period hasn’t expired. If you wish to see how much time is remaining, just log in to your account, and a large timer will appear on your screen.
Q: Can I withdraw to another payment method?
A: No, you can’t. Virgin Games operate a “Closed Loop” policy, which means that you are obligated to withdraw to the same payment option you used to deposit last.
Q: I don’t understand the abbreviations people and hosts use in the Bingo chat; how can I find out what they are saying?
A: You can go to the Support Center and type in “chat abbreviations” in the search field. An article explaining the most commonly used abbreviations will appear. If you are unsure of another acronym used in the chat that isn’t on this list, then you can ask any of the Chat Hosts about it.
Q: How do I become a VIP member?
A: The Virgin Games Staff reviews account as a continuing process, and if your account qualifies for the VIP program, you will be notified via e-mail. You can’t request to become a VIP member; the VIP Team awards the status.
Q: Is there a Virgin Games Promo Code available for New Players?
A: Virgin New Player offers can be accessed sans the Virgin Games Promo Codes.
Virgin Games Review
The Virgin Games website has all the characteristics of the websites of other Gamesys Group sites, but it’s also unique. They chose to use a mixture of purple and red color to make it stand out, and they are succeeding. Previously they used a taunting red color, which we all know that only aggravates people the longer they stare at it, so this change is welcoming. We will discuss the other aspects of the Virgin Games platform for the rest of the article.
Virgin Game Website
The ergonomy of the Virgin Games is trendy and straightforward. You only have a single top banner with quick links to all the game menus, a search bar (if you wish to find a game quickly), a logo, and an account panel.
Below the main banner, you have a massive poster with a link to the Welcome Bonus. Even lower down the page, you can see the most played games in each category and, last but not least, the site credits and Welcome Bonus terms and conditions.
When you click on any game you wish to play, you will be able to see the rules, prize charts, and any other additional information on the particular game.
Available Online Games
Virgin Games isn’t famous for the number of games they provide to the customers. The number is lower than other bookies who offer the same services. But the amount of available games doesn’t always matter as much as the quality of the games. And when it comes to quality, they excel. All of their games are powered by the Gamesys Group, their parent company, which is one of the tops in the online casino, slot and bingo games industry.
They offer not only Online Bingo but also Slots, Poker and Casino Games. Some of the most popular Slot games are:
- Double Bubble Jackpot
- Rainbow Riches
- Secrets of the Phoenix
The prevalent Bingo titles are “Play Off Palace Daily/Weekly,” “Session Bingo,” and “Blox Bingo.”
Virgin Games also offer a variety of Poker tables and tournaments which are only accessible by tickets you earn while you play Poker. You can also play a few other types of Casino tables at Virgin Games. Other amazing things they provide are the Daily and Weekly Free Games.
Customer Support Quality at Virgin Games
The Customer Support Quality of Virgin Games is unmatched. They not only operate a Live Chat 24/7 with professional Support staff, but they also have a phone number you can use to contact them or do it the old-fashioned way – via e-mail. However, this option takes longer than the previous two described. The fastest option is the Live Chat one depending on the traffic a support agent is assigned to you almost immediately, and you don’t have to wait around for e-mails or be put on hold on the phone.
Also, Virgin Games also have a fully functioning online Support Center, which you can access from any device. It is full of articles on all sorts of categories and sub-categories you may have problems such as:
- Responsible Gambling
Each section is full of FAQs that will most likely help you solve your problem or answer your questions.
Banking Options at Virgin Games
Virgin Games has limited payment options available. They don’t offer e-wallets, and the withdrawing times they provide are long. In the tables below, you will see each method’s processing time and limits so you can compare them. Note that if someone has referred you, you won’t be able to use the Paysafecard deposit method. And since they operate on a “Closed Loop” policy, you won’t be able to withdraw to a Paysafecard either. All the payment options cost no fees and taxes, so if you are charged, it’s probably by your banking institution and not Virgin Games.
|Method||Processing Time||Maximum Limit|
|Visa Debit Card||Instant||£10,000|
|Visa Electron Card||Instant||£10,000|
|Method||Minimum Amount||Maximum Amount||Processing Time|
|Visa Debit Card||£10||£25,000||1-2 business days|
|MasterCard||£10||£25,000||2-5 business days|
|PaysafeCard||£10||£10,000||One business day|
|Bank Account||£10||£100,000||2-5 business days|
Virgin Games Mobile Review
The Virgin Games team offers two mobile alternatives that you will definitely like. Both are full of the same games and information as the original desktop version, so whichever you choose won’t affect your gaming. The one condition to playing on a mobile device is that when you open the games, you will have to play them on a rotated screen so you might want to turn on your “Auto-Rotate Screen” option. Let’s review each of them separately.
The Virgin Games mobile site is compact and efficient. It has the same design as the desktop site but on a smaller scale, depending on your screen resolution. When you play via the mobile site you will have access to all the games and features the only negative aspect of mobile websites is that redirecting between pages takes a lot longer compared to the single swipe option the mobile app has.
The Virgin Games mobile app is innovative and easy-to-use. All the games will be available, and you can do that from the palm of your hand. You can download the app either from the Apple App Store or the Google Play Store, depending on the type of device you use. Android users also have the chance to download the app directly from the Virgin Games mobile site through their browser as an.APK file and manually install it.
Our Honest Review of Virgin Games
Virgin Games is a popular online gaming site with many customers. They offer amazing features and games. They are very good at providing customer support and don’t limit themselves with only a few ways to of contact people can use. They also have a large Support Center full of articles and FAQs about all parts of their website and the products they offer.
There are a few things they can work on in the future, such as payment options that include more than bank accounts and bank cards. In the industry, their rivals use e-wallets successfully, and that expands their customer base. Maybe Virgin Games can learn from its competition.
Their website design is user-friendly and straightforward. This has a good and bad side because they won’t have to change much when it comes to the mobile site, but having only one slide page on a desktop site is not as appealing. Maybe they can think of updating their desktop layout design.
When it comes to games, Virgin Games don’t offer a considerable amount to their customers, but they do provide a high-end quality and game fairness better than many of their rivals. While there are sections of their business they can work on, I believe that what they have now is enough to satisfy their customers.